WWW:
I am having trouble creating a Disaster Recovery backup with Back On Track 3. When I begin the Disaster Recovery backup, the program begins to work, and then freezes up partway through. Not only does the program stop working, but my entire computer locks up and I have to restart. I am running Windows XP Home and I am selecting my external HDD as the destination drive. Do you have any suggestions? I am at my wit's end.
Roxio:
Thank you for contacting Roxio Technical Support. You will not be able to use a [sic] external drive. You will need to use the computer harddrive [sic] for the destination drive.
Regards, Roxio Technical Support
WWW:
I'm sorry, but I don't understand your answer. I think I must be missing something. If I use the computer's hard drive as the destination drive, I am simply backing it up to itself...how does that protect me from disk failure?
Right now this product is useless to me and I am very frustrated. Any help would be greatly appreciated.
Roxio:
Thank you for contacting Roxio Technical Support.
Issue: How to backup your files using Easy Media Creator 10
Resolution: (Describes laborious procedure that is completely unrelated to my issue.)
WWW:
I'm sorry, but I have Back On Track 3, not Easy Media Creator 10. I also am not trying to do a routine backup, I am trying to create a Disaster Recovery file. I sense however that this is not in the cards because you don't have a pre-written script that fits my particular problem. Instead, I shall be requesting a prompt refund.
-Fin-
Ed. Note: I found out later through internet sleuthing that Roxio has halted sales of Back On Track 3 in light of a scathing review by PC Magazine that discovered the software is riddled with bugs.
13 metawords:
GRRRRRRR. I hate stuff like that!
This and calling Pakistan to fix issues with my cell phone... I can't understand what the hell they are saying and they can't understand me. WTF?
BITCHSLAP! They couldn't even get a real person to read your email? How cheap!
I love automatic responses that barely even relate to your query. And by "love" I mean, "Get totally homicidal and start sharpening utensils for improper practices." Idiots.
I think these conversations legally exempt you from prosecution for murder.
Um that was not cool to change your address so quickly. At least leave the old one up with a link to the new one for a few weeks! Sheesh, don't you know anything about switching URLs?!
I refuse to even read this post!
Y'all had 24 hours notice! None of these nice people who posted before you had a problem!
I was afraid that if I waited too long, then the web address I chose would get taken by someone else. I made sure it was available, posted about the change, and waited 24 nail-biting hours. So there!
You should at least go start a "new" blog at untitledbloggerproject.blogspot.com and leave one post up there directing people here!
I belatedly created an award for you, please come get it!
I had trouble finding you too ... but see, I tracked you down.
I am a stalker of the highest order.
Hope you're having a good weekend :)
I seeee yooou.
And by the way...how frustrating!! Grr Roxio.
BTW...you'll have to tell me how you were able to switch your entire blog to a new name.
I had the same sort of issue with ACER to try to fix my webcam.
The convo ended when they wanted to charge me 75$ to diagnose my problem as it is out of warranty.
So I googled searched some stuff, and then gave it to my Tech friend to look at. and in 5 minutes it was fixed.
Stupid Acer.
I apologize.
*hic*
To offset how angry I was getting with Roxio (DRINK!), I played the Roxanne game and did a shot of Red Bull and Vodka every time you said Roxio.
(DRINK!)
*falls over*
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