WWW:
I am having trouble creating a Disaster Recovery backup with Back On Track 3. When I begin the Disaster Recovery backup, the program begins to work, and then freezes up partway through. Not only does the program stop working, but my entire computer locks up and I have to restart. I am running Windows XP Home and I am selecting my external HDD as the destination drive. Do you have any suggestions? I am at my wit's end.
Roxio:
Thank you for contacting Roxio Technical Support. You will not be able to use a [sic] external drive. You will need to use the computer harddrive [sic] for the destination drive.
Regards, Roxio Technical Support
WWW:
I'm sorry, but I don't understand your answer. I think I must be missing something. If I use the computer's hard drive as the destination drive, I am simply backing it up to itself...how does that protect me from disk failure?
Right now this product is useless to me and I am very frustrated. Any help would be greatly appreciated.
Roxio:
Thank you for contacting Roxio Technical Support.
Issue: How to backup your files using Easy Media Creator 10
Resolution: (Describes laborious procedure that is completely unrelated to my issue.)
WWW:
I'm sorry, but I have Back On Track 3, not Easy Media Creator 10. I also am not trying to do a routine backup, I am trying to create a Disaster Recovery file. I sense however that this is not in the cards because you don't have a pre-written script that fits my particular problem. Instead, I shall be requesting a prompt refund.
-Fin-
Ed. Note: I found out later through internet sleuthing that Roxio has halted sales of Back On Track 3 in light of a scathing review by PC Magazine that discovered the software is riddled with bugs.
